We have adopted the same purchase & refund terms as other online software platforms such as Envato.
Here are situations where you can expect to receive a refund:
Why a refund may not be given:
If you have not downloaded your purchased item within 1 month from the date of purchase, you may be eligible for refund.
If our software contains a security vulnerability and can’t easily be fixed you will be entitled to a refund. If the software can be updated to remove the vulnerability, we will do so promptly. If our software contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund.
If we do not provide you support during the term of your license purchase you will be entitled to a refund. Note, we only provide support for PickingPal, and the features described in our online documentation. We do not provide support for WordPress, or any other 3rd party software/plugin/extension.
If our software does not work the way it has been described on our site, and can’t easily be fixed by us, you will be entitled to a refund.
If you purchased more than one software license by mistake, you may request a refund for the extra licenses you did not intend to purchase.
Because our software will be materially similar to the description & preview we provide, and works the way we describe it will, there is generally no obligation on our part to provide a refund in situations like the following:
If the software is modified in any way by anyone or any entity other than a PickingPal representative, the current license(s) & support shall be immediately revoked.
These terms may be updated or amended to by us from time to time without notice to you.